Five Factors to Consider when Following Up

You wrote a great pitch, sprinkled in some quality data and sent it to a handful of laser-targeted reporters covering the topic; while you hope they’ll jump at the chance to talk to your client, your pitch gets met with silence instead. Sure, it’s easy to get discouraged or stressed after putting in a quality effort, but the reality is, reporters are busy, and calling their inbox a black hole might be a gross understatement. It’s likely that beautifully crafted email was buried amongst a slew of others. So what does a PR professional do?  Follow up, of course. Here’s five factors to consider for the successful follow-up:

1. Let it breathe 
I can’t say it enough, reporters are busy. Consistently on deadline, reporters can’t afford to read pitches that aren’t in line with what they’re working on at that very moment. Give it a day or two then give them a call as a quick FYI. If your pitch is as targeted as you thought, they’ll likely listen.

2. Don’t take it personally
Thick skin is a must in public relations. The majority of the time, you won’t hear back from reporters you pitched. If a reporter happens to send a gruff reply, remain cordial, or you can come away looking petty, the opposite of what you need when building relationships with reporters.

3Be realistic
Never set unrealistic expectations of the contributions you can provide just to hook the reporter. Failing to meet promises will lose their trust for good. It’s better to undersell and over deliver rather than risk alienating a reporter or publication long term because of undelivered expectations.

4. Offer something new
Don’t follow up with a call that repeats the pitch, and try to avoid asking the reporter if they received it.  Instead, offer new and interesting insights that could pique the reporter’s interest. Whether it’s an extra set of statistics or an additional interview candidate, providing anything that can juice up the story gives your client a better chance at getting covered.

5. Learn from the conversation
Some reporters may hustle you off the phone when they’re on deadline, but others will offer insight on why they didn’t cover your story and what they may be more interested in instead. Use that knowledge to your advantage to create a more relevant pitch next time and thank the reporter for their insights.

Overall, building a solid relationship with reporters should be the number one goal.  Consistently providing relevant content, even if reporters don’t always include it in their stories goes a long way in strengthening relationships. With persistence, those same reporters that seemingly ignored pitches for months could begin reaching out to you, knowing you can provide solid sources and data for their stories.


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